Proactive Support & Services

Smile IT Sunshine Coast offer flexible IT Managed Tech Service solutions that allow you to better manage your IT budget whilst increasing the reliability of your IT systems. All of these services are supplied along with weekly, monthly and quarterly reporting.

Regardless of whether you have your own in-house IT Infrastructure, IT in the Cloud or are using a combination of the two, Smile IT Sunshine Coast can provide IT Managed Tech Services for all of your business's key areas.  

The IT Managed Technical Services that we can provide include:

Proactive Support & Service

Proactive IT Monitoring – Identifying, and resolving potential tech problems early can mean less downtime and a more productive system. We can monitor your systems and when required take the necessary actions to avoid costly downtime and the frustrations that come with it.


Proactive IT (Networks, Computers, Servers) Maintenance – The best way to reduce downtime is to ensure your systems are maintained properly. We make sure all the appropriate updates and patches for your hardware and software are installed promptly.


IT Infrastructure/Server/Network/Cloud Technical Support – We will manage the maintenance and technical support of your back-end systems and networks to increase their reliability.


End User Computer Tech Support – Either remote or onsite. We have a mobile team of engineers that are ready to perform support work onsite or remotely from our office, allowing us to resolve issues fast and efficiently. We take ownership of the problem and ensure it gets resolved.


Managed Backup Solutions and Backup Monitoring – Backups and Disaster Recovery are often undervalued until they are needed. We take the security of your data very seriously. We will monitor your backups and action issues that may arise to ensure your data is safe and you can recover if there is a disaster.


Managed Antivirus and Antispam – As part of our pro-active management and monitoring service, we deploy best of breed Antivirus and Antispam to reduce the risk of infection. It is centrally managed so that you have the transparency into any security threats that may be impeding your business.


IT Change and Asset Management – We will keep a register of your IT assets as well as any maintenance agreements which will help with budgeting and system maintenance.


IT Systems Advice – The rate of change and complexity of IT is increasing with each year that passes, making it more and more difficult for companies to research and find their own IT solutions. Smile IT Sunshine Coast proactively monitor the market and review products so that we can provide advice and options as well as solutions.


Computer Hardware Maintenance – We will deal with manufacturers to arrange prompt replacement/repair of any hardware that fails under warranty – so that you don’t have to.


Onsite Computer/Server/Infrastructure/Technical Services – We provide an onsite computer service as well as remote support. We can provide a fixed fee for regular planned onsite consulting as part of a managed services agreement or Pay As You Go support. If you would like us to contact you in regards to repairing your computer/ device, please fill out the details below and we will get back to you as soon as we can.


For more information on how Proactive services can assist your business, please contact us here or ospeak to our friendly team on 1300 716 840 during normal business hours.

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